Pursuant to art. 5 of the Consumer Code, you have the right to withdraw from the contract, without indicating the reasons, within 14 days from the day on which you or the third party indicated by you as the recipient acquires physical possession of the products ordered.
To exercise the right of withdrawal, you are required to inform FD through an explicit declaration of your decision to withdraw from the contract. This declaration must be sent by letter sent by post, fax or e-mail to one of the following addresses:
FD srl/Dobbiaco Pharmacy
via San Giovanni 6
39034 Dobbiaco (I)
Fax: +39 0474 973824
In case of withdrawal by you, we will send you without delay a confirmation of receipt of the withdrawal on a durable medium (for example by email).
To comply with the withdrawal deadline, it is sufficient for you to send the communication relating to the exercise of the right of withdrawal before the withdrawal period expires. Please note that since the burden of proof relating to the exercise of the right of withdrawal before the expiry of the withdrawal period lies on you, it is in your interest to make use of a durable medium when communicating your withdrawal to FD.
- specimen of the withdrawal declaration :
I/we (name of the Consumer) hereby communicate the withdrawal from my/our purchase contract for the following products:
Ordered on: received on:
Address of the Consumer(s).
Signature of the Consumer(s) (only if this form is sent in paper form)
- who cannot exercise the withdrawal
Customers who purchase with a VAT number and subjects who do not qualify as Consumers pursuant to the Consumer Code cannot exercise the right of withdrawal.
The right of withdrawal is excluded in relation to the hypotheses specified in the art. 52 of the Consumer Code. With reference to the products sold by FD, the exclusion hypotheses listed here may apply.
- the supply of goods made to measure or clearly personalized;
- the supply of goods which risk deteriorating or expiring rapidly;
- the supply of sealed goods that are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery;
In the event that under the applicable legislation the withdrawal does not apply or this has not been exercised in accordance, you will not be entitled to any refund. FD will notify you within 7 (working) days of receiving the product, rejecting the withdrawal request. The product will remain at FD available for collection, which must take place at your expense and under your responsibility.
- effects of the withdrawal
If you as a Consumer withdraw from the purchase order of one or more products, you will be refunded all payments made to FD for that order, including delivery costs, without undue delay and in any case no later than 14 days from the day in which he will have returned such products, without prejudice to the following provisions.
- what to do if you withdraw
In case of exercising the right of withdrawal, you must deliver or send the product by post to the registered office of FD Srl, via San Giovanni 6 - 39034 Dobbiaco (I). To facilitate your delivery of the product to be returned, FD can organize collection by courier at its own expense from the place where the original shipment took place. The product must be delivered within 14 days of your notification of withdrawal.
- how the products should be returned
You are solely responsible for any decrease in the value of the goods resulting from handling the product other than that necessary to establish the nature, characteristics and functioning of the product. The product must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all its parts, in perfect working order, accompanied by all accessories and information sheets, with identification tags, labels and disposable seals, where present. , still attached to the product and intact and not tampered with, as well as perfectly suitable for its intended use and free of signs of wear or dirt. Furthermore, the withdrawal applies to the product in its entirety. It cannot therefore be exercised in relation to parts and/or accessories of the product.
In the event that the product for which the withdrawal was exercised has suffered a decrease in value resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the product, FD reserves the right not to accept the return. FD will notify you of the occurrence of these hypotheses within 7 days of receipt of the Product, providing, in the event that the refund of the price has already been paid, the bank details for the payment of the amount due.
In the case of partial withdrawal, or from one or more products within the same order, the delivery costs incurred by you will not be refunded.
The refund will be made using the same means by which the payment was made by you. The refund will be made within 7 days of receipt of the returned products.