Refund policy

Legislative Decree No 206 of 2005 on the protection of consumers in respect of distance contracts, provides in Article 5 the possibility for the consumer to exercise the right of withdrawal. This right consists in the possibility in favour of the consumer, to withdraw from the purchase unconditionally, that is, without any charge and without having to provide Farmacia Dobbiaco with any explanation in this regard.

The consumer must, however, return any purchased products already received. Farmacia Dobbiaco shall refund to the consumer the sum, if any, already paid by way of payment of the price of the products and of the shipping costs contribution.

The right of withdrawal may be exercised at any time after the purchase procedure has been completed and in any case within 10 consecutive calendar days from receipt of the goods, by notifying Farmacia Dobbiaco of the intention to exercise the right and providing the following data: number and date of the invoice or number and date of the order placed in the case of partial withdrawal, description and quantity of the products to be returned, bank details on which to obtain the refund transfer (IBAN code). Notice of withdrawal and the data requested above can be sent to Farmacia Dobbiaco in the following ways: By sending an e-mail to info@farmaciadobbiaco.it By sending a fax to 0474 973 824 By sending a letter by registered post with acknowledgement of receipt to the following address: Dobbiaco Pharmacy - Via San Giovanni, 6 - 39034 Dobbiaco (BZ) At the same address, within 10 days of receipt of the goods, the consumer must arrange for their return (in full or in part) by ordinary postal parcel. The refund of any sum already paid and corresponding to the entire order (including the contribution to shipping costs) or to that part of the products for which the consumer has withdrawn (in this case excluding the contribution to shipping costs) will be made within 14 days from receipt of the goods by FD S.R.L.